• An integrated approach using face to face tutoring, e-learning resources and assignments provides flexible and varied learning which continues to engage learners and tests their skills in a variety of ways
• An ability to track progress and performance during learning rather than waiting on the outcome of an examination to see how employees are progressing
• This programme leads to an internationally recognised management qualification from the Institute of Leadership and Management (ILM)

• Change can involve upheaval and lead to unrest among staff. By empowering your employees with leadership skills you can manage this process much more easily. Key leaders can help teams to embrace change and support the senior management in achieving positive results
• This programme is designed to be highly relevant to the industry. It is based on the principles of the Treating Customers Fairly framework
• A combination of formal theory and practical work enables learners to gain applicable skills and gain a deeper understanding of management issues
• Developing leadership skills enhances the performance of individuals and the teams they manage which will contribute to business performance and the bottom line
• As a mainly online programme, employees are able to access learning when it fits in around their work commitments
• Investment in employees demonstrates trust, recognises the talents of individuals and provides incentives for employees
• Demonstrates a commitment to quality and professional development

• Increased self confidence so that they feel more able to lead teams, solve problems and make decisions. When challenges occur they will feel better prepared to deal with them
• Improved report writing and communication skills
• Enhanced understanding and improved techniques for performing more effectively as leaders and managers
• Investment in training demonstrates an employer’s commitment and appreciation of the employee’s contribution to the business
• Successful participants on the programme will gain the Institute of Leadership and Management (ILM) Award in First Line Management and one year’s studying membership to the professional body

• Interactive, multimedia resources accessible on our e-learning platform – this is a self study component
• One induction workshop and three group workshops (2-3 hours each) based in the workplace – this is 11 hours of face to face learning
• Continuous telephone and email support from the tutor
• Practical, work based activities and three assignments of between 1,000 and 1,500 words each

The programme is expected to take at least 40 hours to complete the self study, attend the workshops, write the assignments and complete the activities. Assignments are designed around situations, using practical issues from the workplace, and learners are encouraged to involve their line manager when planning them. Detailed feedback is provided within two weeks of submission of assignments.

The programme covers four key areas of management:

• planning change and the communications process
• problem solving and decision making
• assessing performance
• people motivation at work

The average length of time for this programme is 3-4 months depending on dates of the workshops