This course aims to help you successfully deliver the UK strategy for Treating Customers Fairly (TCF).

The Financial Services Authority (FSA) requires financial services companies to be able to demonstrate they treat their customers fairly and, importantly, it is also an opportunity to show customer focus and to raise the profile of your customers internally. Treating Customers Fairly is a short online course which helps you to demonstrate your compliance with establishing an appropriate culture in order to deliver the relevant consumer outcomes for your business.

The Treating Customers Fairly course is split into three lessons:

• Introduction to TCF
• The six consumer outcomes
• What TCF is and what it is not

An assessment at the end of the course tests the learner in all areas of the course and it is necessary to achieve 70% or higher to pass.

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Help protect your business and your customers from financial crime by ensuring your staff have the knowledge and understanding needed to recognise any Money Laundering or Terrorist Financing.

The regulatory training takes a novel approach to learning about money laundering and terrorist financing prevention. During the course you will meet Tom who works undercover in a drugs gang. As you are infiltrating a money laundering camp, Tom gives advice on what to look out for to prevent money laundering.

All financial services firms are subject to a high-level regulatory requirement to reduce financial crime from the Financial Services Authority (FSA).

Anti-Money Laundering includes a number of different learning techniques to suit all types of learners within an online, interactive short course. It includes:

• How to launder money- the three stages
• What is suspicious activity? The rules and regulations that need to be bypassed
• How money laundering is tied up with financing terrorism
• The rules and regulations

A final assessment tests all areas of the course.

Find out more about Anti-Money Laundering and Terrorist Financing »