Learners are presented with a number of tools and techniques to help improve their ability to transpose data accurately, recognise common data patterns and identify accuracy errors.

Activities include:

• concentration techniques – “in the zone”
• transferring data – accurately and within a time limit
• recognising patterns
• entering names and addresses
• inserting text
• inserting numerical data
• identifying accuracy errors
• customer reaction to error

Topics include:

• How we deal with visual data
• Concentration techniques
• Observation powers and attention to detail

Tips are given to provide learners with ways of ensuring that they get things right first time. For example, ideas for checking for errors such as scanning, self checking and breaking large numbers down into smaller units.

Length of programme: 34 minutes

A final assessment tests all areas of the programme.

• Led by Professor Reet Furstime (pun intended) the learner is guided through various data entry exercises.
• Based around a fun and quiz type environment, the programme is a lively way to improve skills in data entry and keep the learner engaged
• Right First Time includes a number of different learning techniques to suit all types of learners such as simple short tests and a quiz which tests a learner’s powers of observation and their attention to detail
• A short online assessment is taken at the beginning and at the end of the programme to measure improved accuracy

• The programme is developed by the industry for the industry
• As an online programme employees are able to access learning around their work commitments
• Improved accuracy means fewer mistakes which will have a direct impact on the bottom line
• Demonstrates an employer’s commitment to quality
• When applied at Prudential plc the accuracy in back office processing increased by 36%

• Employees will enhance their basic skills and understand why accuracy is so important
• Enables employees to gain the confidence which will help them to perform their role more effectively and provide better customer service